return policy

Return Policy – ​​30 Days Return Policy

You have 30 days from the date of purchase to return your product.

The product must be in the condition in which you received it and must not be damaged in any way.

The product must be returned in its original packaging with all accessories and documents.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item. This will allow us to evaluate the problem and find a solution.

Damaged products :

In case the customer receives a product that is damaged and unusable (damage to the packaging does not count), the customer must provide photos or videos of the damage within 48 hours. After verification, we will arrange a replacement or refund.

Undeliverable shipments :

If the delivery is not made on time due to an incorrect or incomplete address or the order is returned due to an incorrect or incomplete address , the responsibility lies with the customer. The return can usually incur costs of 8-12 euros, which the customer must bear.

Exceptions / Non-returnable items:

Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), customized products (e.g. special orders or personalized items), and personal care products (e.g. cosmetic items). Returns of hazardous materials, flammable liquids or gases are also not accepted. Please contact us if you have any questions or concerns about your specific item.

Exchange:

The fastest way to ensure you receive the product you want is to return the item and, after accepting the return, place a separate order for the new item.

Return costs:

Please note that return shipping costs, as well as any applicable VAT and customs fees, are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.